Keeper | Modern AI Infrastructure for Social Services

Modern AI Infrastructure for Social Services

Give your users access to personalized guidance for eligible resources from government, nonprofits, and local communities.

AI Assistant
Aa

Help is available,
just not accessible.

At Keeper, we're committed to connecting people to the right resources for their circumstances, in the moments they need them most.

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$140 Billion
in unused benefits go to waste every year in the United States
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44%
of requests for help happen outside normal business hours
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4 days
is the average time between new disasters being declared in America

Solutions

Auto-resolve the simple.
Triage the complex.

Every response is grounded in sources your organization approves, connected through APIs, documents, and the data formats you already maintain.

AI Chat
AI Chat

Basic requests get resolved

Collect key information upfront so human conversations can focus on delivering help with efficiency and compassion.

Triage Dashboard
Triage Dashboard

The rest gets triaged with context

Give your users access to personalized guidance for eligible resources from government, nonprofits, and local communities.

AI Assistant
Aa
Question 1 of 5

Triage Dashboard

Reporting

Get a real-time pulse
on care seeker needs

Identify gaps in resource data, understand patterns in care seeker needs, and leverage our AI to analyze your usage to gain actionable insights.

Analytics Dashboard

Showing data from last 7 days

7 Days 30 Days 90 Days

Resolution Rate

0%

Auto-resolved by AI

AI Performance

0/5.0

199 graded

Session Satisfaction

0%

17 yes / 12 partial / 10 no

Escalation Rate

0%

Escalated to human

Conversation Categories

5 CATEGORIES
Housing: 52%
Basic Needs: 14%
Utility Assistance: 7%
Children & Families: 5%
Mental Health: 4%

Analytics

Easily measure triage rates and agent metrics, optimizing flows over time.

Heatmap

Heatmap

Get a real-time pulse on where requests are coming from across your entire district.

AI Co-Pilot Interface
AI Co-Pilot BETA

Give your team an intelligent assistant that surfaces insights, suggests next steps, and flags issues—all in real-time, right where they work

AI Safety

Customize guardrails
to ensure safety

By defining emergency protocols, escalation flows, and quality and safety evaluations, you can be confident Keeper will operate like a trained member of your team.

Constant monitoring

We evaluate the output 24/7 to make sure the output always matches the safety and quality bar.

Crisis Detection
Escalation Accuracy
Resource Accuracy
Scope Enforcement
PII Protection
Intake Quality
Tone and Empathy

Custom Protocols

When a cold snap hits, activate the Severe Weather protocol and Keeper automatically prioritizes warming centers and emergency shelters. Create protocols for any situation your community faces.

Severe Cold Weather

Routes to warming centers, shelter protocols, and hypothermia resources

Triggers seasonally

Extreme Heat

Routes to cooling centers, hydration resources, and heat safety protocols

Triggers seasonally

Hurricane / Flooding

Routes to emergency shelters, evacuation resources, and disaster relief

Event Based

Government shutdown

Routes to alternative resources and support during service disruptions

Policy based
Safety Modules

There's a protocol for every problem. Create your own custom protocols tailored to your organization.

Get Started

Providing safe and reliable support to scale your impact

See how Keeper's AI can empower your team to get care seekers the help they need.

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Customer
Customer
Customer
Customer